Community Hotline - 800-774-3719

We have contracted with Answering Service Care to answer this number 24/7 every day, including weekends and holidays.  You can call the number if you see a downed tree, a water leak or an insect infestation (true story!) or an issue with garbage, noise, parking, etc.  This is similar to 24/7 answering services offered by many high-end property management companies. 

 
Here's how it works:

• Call 800-774-3719
• The hotline agent will request the address of the home with the concern and any relevant details.  Tell the agent exactly what information you want communicated to the homeowner.  They will then immediately alert the homeowner via a simple text and email. 
• The board will also receive this information and will track the calls until we have a management company in place.
• Any necessary homeowner follow-up will be handled by board members Susie Wexler and Bob Losik (again, until we have a new management company).

PLEASE NOTE: The hotline agents are solely tasked with being our 'alert' system.  They are trained only to record information and alert our homeowners and to forward information to the board or management company. The hotline is not meant for emergencies requiring police or fire response; those should go immediately to 911.  And we always encourage our homeowners to try to resolve any issues neighbor-to-neighbor when possible.   
If you receive a text from the hotline agents, please ignore the link to 'register,' registration isn't necessary - we have already registered everyone in advance.  

What you need to do:

• Please be sure your contacts are updated in our directory; contact Haley at Harbor Cove before May 23.  The hotline operators will use your primary contact email and phone number (for texts).  
• Post the hotline number in your home - it is also included in the updated rules document and on our website.

We'll be 'live' from Friday, May 22 through the end of September.  We'll gather data after this seasonal pilot period to determine whether to continue, discontinue or adjust our course.  
As with any new initiative, we are likely to have a few 'bumps,' so thanks in advance for your patience and we appreciate any feedback so we can continue to adjust.

Please reach out to Cathy Calhoun (calhoun.cathy@gmail.com) with any questions, concerns or suggestions.